Experience Cloud

How can you use Experience Cloud?

Here's a few examples of how you can engage your customer and partners! 

Give your customers a robust support experience:
  • Streamline Integration with Service Cloud
  • Browsing existing cases
  • Submitting new cases
  • Case Deflection
  • Live Chat support 

 

Give your customers and partners access to your knowledge base
  • Topical access to knowledge articles
  • Get feedback on articles through votes and comments
  • Metrics on article viewership
Enable your customers for self-service
  • Account Self Management
  • Reduce Support Calls
  • Grant access to tools that your customers can use for their accounts
Let your customer find each other and build community around your products
  • Build pages and content for specific audiences
  • Enable moderated conversations 
  • Monitor engagement to direct content creation

Ready to take your Community to the next level?